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Econet unveils AI-powered Chatbot ‘Yamurai’ to enhance customer experience

Econet Wireless Zimbabwe has launched a customer service enhancing Chatbot named Yamurai, to empower its customers and improve their customer experience. Econet said the Artificial Intelligence (AI)-driven Chatbot will give customers an additional digital customer support channel as the company steps up efforts to optimize efficiencies and manage the surge in caller-based customer queries amid […]

Young Nigerian content creator first winner of Sasai’s #ThisIsMyAfrica campaign

LONDON – Nigerian content creator Adekola ‘McKennie’ John Kehinde has been voted the first monthly winner of Sasai’s #ThisIsMyAfrica campaign and is set to pocket US$2 000 in prize money. The campaign, which is being run by Cassava Fintech International (CFI), the developers of the Sasai super App, comes on the heels of the successful #African&Talented […]

Cassava’s remittance businesses offer cash boost to desperate families amid lockdown woes

Cassava Smartech Zimbabwe is playing a vital role in keeping the inflows of the international remittances coming into the country and offering a lifeline to millions of Zimbabweans through its business units, EcoCash Remit and Cassava Remit. This comes at a time several sectors of the economy, in particular the informal sector, are struggling under […]

Econet seeks to claw back value in bundle price adjustments as electricity, diesel prices soar

HARARE – Zimbabwe’s largest mobile network operator, Econet Wireless, has revised its voice, data and SMS bundle prices upwards, by an average 20 percent increment, in an effort to recover value eroded due to currency devaluation and other rising costs of key network inputs. The mobile operator incurred exchange losses of ZW$10,3 billion in the […]

Call for African govts to adopt ‘Travel Pass’ in preparation for 2021 Africa free trade area

HARARE – African governments have been urged to embrace the Africa Centres for Disease Control and Prevention (Africa CDC)’s Trusted Travel Platform to protect local economies and lives as the continent prepares for its largest free trade area. African countries agreed last year to create the world’s largest free trade area measured by the number […]

The Africa Fertilizer Financing Mechanism, OCP Africa team up to increase access to fertilizers in Côte d’Ivoire and Ghana

ABIDJAN: The African Development Bank (www.AfDB.org) has approved the participation of the Africa Fertilizer Financing Mechanism (AFFM) (www.AfDB.org/en/affm) in a $4 million partial trade credit guarantee with OCP Africa (www.OCPAfrica.com), a subsidiary of the OCP Group. The project will reduce potential risks along the agricultural value chain, and improve access to quality inputs, including fertilizers, […]